Handy Guides

For Tutors

For Students

Past Exams & Syllabuses

Using Audio in the Classroom

 

What is TutorBee?

TutorBee is an online tutoring service. We help students find the right private tutors from across Australia, and conduct lessons online. Our goal is to make the best private tutors, conveniently accessible to you, wherever you may be.

 

How does it work?

It’s very simple. Simply search by subject, review available tutors, select your preferred one, then schedule a private lesson and learn online. See how it works, or alternatively start your search.

 

Who are the tutors?

TutorBee tutors come from all across Australia, and include teachers, subject experts, university students and more. Each tutor provides details of their experience, qualifications and describes their teaching style on their profile page.

 

How do I know if a tutor is good?

Pick a tutor based on their profile, expertise, qualifications, and the ratings and reviews from students they’ve already tutored. As part of the Tutor Approval Process we also validate their qualifications to give you extra comfort.

 

How much does it cost?

It depends. Each tutor sets their own price which takes into consideration their qualifications, experience and demand for their area of expertise. 

 

How do lessons take place online?

It’s easy. Our online classroom includes a whiteboard for drawing and problem solving, as well as audio, presentation sharing and instant messaging. Check out our instructional videos and tips to help you make the most of the online classroom.

 

How do I book a lesson?

That’s easy. All lesson are booked online via a tutors profile page. Once your lesson is booked, you’ll receive an email confirmation, and then a lesson reminder once your online lesson gets closer.

 

What if I need to change my lesson?

No worries! When you receive your lesson confirmation, it will include information on how to cancel or change the time of your lesson. Once booked, you can request a reschedule at any time with the tutor you've booked with (subject to the tutors availability), however if you wish to cancel a lesson you must do it with 24hrs notice otherwise you will incur a charge.

 

What is your cancellation policy?

Cancelling a lesson is possible, however you must request it at least 24hrs in advance of the scheduled lesson time. If it is done within 24hrs of the lesson, you will still have to pay for the lesson, in fairness to the tutor. If you need to re-schedule, no worries! Just message your tutor beforehand and sort out a new time that suits both your schedules. 

 

What is your refund policy?

All issues relating to refunds, disputes or chargebacks are managed by TutorBee, not individual tutors. Requests for refunds must be made by emailing info@tutorbee.com.au within 24hrs of the lesson taking place. TutorBee will permit refunds if: (a) both the tutor and student consider the lesson unsatisfactory; (b) If there was a technical problem and alternative options were not suitable substitutes; and (c) if TutorBee determines the session to be unsatisfactory. 

 

How does payment work?

Before you can book a lesson you’ll be required to provide a credit card. Just before the lesson takes place, your nominated credit card will be charged, by TutorBee, for the price of the lesson.

 

Is payment secure?

Completely. We use the services of eWay – a global payment gateway provider. The payment gateway uses EV SSL Certificates to protect all transaction details, ensuring that credit card and customer data is safe.    

 

What are the System Requirements?

We’re using cutting edge web technology to deliver the TutorBee classroom online. To give you the best experience please use the Google Chrome browser. You can download it, for free, here: www.google.com/intl/en/chrome/browser/

 

What about my privacy? 

We take your privacy very seriously and will protect your information. We encourage you to read our Privacy Policy. 

 

Who is behind TutorBee?

TutorBee was set up by co-founders Lexi Thorn and Christopher Barwick who saw an opportunity to use technology to make the best private tutors in the country, available to all students across Australia regardless of where they live. Prior to TutorBee, Christopher worked in digital strategy in media and banking, and Lexi, a former tutor, worked as a digital technologist.